Return & Refund Policy – EverGlow Studio

At EverGlow Studio, we are committed to providing high-quality digital products and a positive shopping experience.

Please read our refund policy carefully before making a purchase.

1. Digital Products

All products sold by EverGlow Studio are digital products, including PDF eBooks, skincare guides, and digital planners.

Our products are delivered electronically. No physical items are shipped, and no physical returns are required.

2. Refund Eligibility

Due to the digital nature of our products and their immediate accessibility, we generally do not offer refunds for a change of mind after digital content has been downloaded or accessed, except where required by applicable law.

However, we understand that issues can occasionally occur.

Please contact us if:

• You received an incorrect or corrupted digital file.

• You are unable to access or download your purchase.

• You were accidentally charged more than once.

• The digital product is materially different from its description.

We will review your request and work toward an appropriate resolution, which may include providing a replacement file or issuing a refund.

3. Requesting a Refund

If you experience any issues with your purchase, please contact us within 30 days whenever possible.

Email: polovanilvanil@gmail.com

Please include your order information, the email address used for the purchase, and a brief description of the issue.

We will review your request and respond as soon as reasonably possible.

The 30-day contact period does not limit any rights provided by applicable consumer protection laws.

4. Refund Processing

If a refund is approved, it will be processed through the original payment provider and returned to the original payment method, unless applicable law requires otherwise.

Processing times may vary depending on your payment provider or financial institution.

5. Consumer Rights

Nothing in this policy limits or excludes consumer rights provided by applicable law.

Customers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible digital-content purchases. This right may be lost once the digital download begins only when the applicable legal requirements are met, including prior express consent, acknowledgment of the loss of the withdrawal right, and the required confirmation.

For eligible purchases made through Gumroad's website checkout by consumers in Brazil, a statutory seven-day withdrawal right applies.

Where digital content is faulty, inaccessible, or does not conform to its description, customers retain their applicable statutory remedies.

6. Contact Us

If you have any questions about this Refund Policy or need assistance with your purchase, please contact:

EverGlow Studio

Email: polovanilvanil@gmail.com

Website: https://eeverglowstudio.com/

We appreciate your trust in EverGlow Studio and are committed to helping you enjoy your digital purchases.